We are available Monday to Friday 9am-8pm and Saturday 9am-12:30pm.
You can also call us on 0845 345 4 345. Calls cost no more than 4p per minute from a BT landline. Calls from mobiles are usually more.
When you call us or we call you back, the first person you will speak to is an operator. They are not legally trained but will ask you questions about your problem to find out what kind of information and advice you need.
This service is only available if you are a resident of England or Wales